Returns & Exchange Policy

Cancellation of Order

The order can be cancelled only within 6 hours of placing the order. In case we receive a cancellation e-mail after 6 hours of placing the order the order cannot be cancelled. Fagnia Impex has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Fagnia Impex and accept Fagnia Impex’s decision regarding the cancellation.

Once an order is placed by the customer, it will be processed after 6 hours from the time of placing the order. The said 6 hours waiting period is kept for cancellation of the order. The customer can only cancel the order if the order state is showing as “pending” under Order History (except in case of weekends, holidays, or any unforeseen condition). Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

Replacement/ Return Policy by www.fagniaimpex.com

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit.

• or there might be a manufacturing defect.

• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame which is 24 hrs of receiving the parcel.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Once we receive the item back, we will then arrange for the replacement of the item through our logistics partner. In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer will be charged for re-attempt of the delivery. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

There are certain possibilities where it is difficult for us to support you for the same:

  • Custom or personalised order;
  • Items which have been custom cut for your order (ex: Zips);
  • Opened bags of screws, grommets, snap fasteners, studs and rivets;
  • Items which have already been fitted or used;
  • If the product is not the same as sent no such requests would be entertained;
  • In the case of the product damaged by the customer while opening the parcel;
  • In case of any missing item from the package, you have received including original packing, accessories, price tags, etc no such claims would be entertained;

Packaging Issues:

At Fagnia Impex we make sure that all the goods ordered by you should reach to you in the best condition but since we are dealing in products which have to travel for days/weeks/months to reach us so there is a slight possibility of any packaging being damaged. But having said that we do ensure that the product performance never goes down because of the same and the main product completely remains intact. At times it might be a case that the product might have a little tampered packaging which is originally received by us in the same condition. Kindly be assured that you will never have to regret your purchase from us.

Refund Policy:

We do not offer any refunds, in case of any refunds we will refund the money through the mode the payment has been paid by the customer.

• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of customer will be final.

•  In case you wish to cancel the order for no specified reasons and you have already paid then the minimum Bank Charges will be deducted while issuing the refund which may vary from 5% to 10%.These charges are there to make a lot of adjustments in the accounts and for the bank charges which we still pay to get the amount in the bank.

• If the order is confirmed by us and we are unable to ship the product under the normal circumstances only, then we will issue the refund to the customer which might take 5-7 working days to get transferred.

Return of a product:

We recommend that while shipping an item back to the store please use a reliable courier for tracking purposes. As Fagnia Impex does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping in such case.

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